At a glance

The Client
A leading European frozen foods company.
The Objective
To take a more proactive and standardised approach to international customer negotiations.

Challenges

  1. Diverse customer alliances posed risks to negotiation outcomes.
  2. Risk of delocalising negotiations due to customer group dynamics.
  3. Stakeholder alignment was challenging due to busy schedules, and the project coincided with the end of the customer negotiation period, which diverted their attention.

Solution

Acumen worked with this frozen food supplier to develop a comprehensive engagement strategy by analysing their market risks, opportunities, and aligning global stakeholders across strategic European markets. A customer segmentation framework was implemented alongside pricing and negotiation principles.

Client journey

  • Stakeholder engagement begins
  • Validation, design workshops, and hypothesis mapping.
  • Framework handed over for review
  • Final principles and pricing direction validated

Project outcomes

Introduced a 5-level customer segmentation framework.
Established guiding principles for consistent negotiation practices.
Developed pricing principles to defend local pricing and narrow pricing corridors.
Defined customer engagement strategies tailored to individual markets.